Aug. 10, 2025
Augment or Replace? The AI Battle in the Workplace
Two Aussie giants. Two very different AI plays.
In this episode, Stephen and Lauren break down how CBA cut frontline jobs with AI while Optus chose to supercharge staff with it — and why the outcomes couldn’t be more different. From union backlash to Google Cloud partnerships, Klarna’s spectacular AI misfire to GitHub Copilot’s quiet revolution, we unpack the real-world stakes of “augment or replace.”
It’s a lively mix of corporate case studies, human stories, and a few unexpected detours (yes, even taxes) — all pointing to the question every business now faces: Will AI work with us, or instead of us?
https://www.itnews.com.au/news/optus-brings-genai-into-frontline-ops-619141